🔁 Return & Refund Policy
At CaseSays, we stand by our product quality. If there’s an issue, we’ll offer a refund, partial refund, or replacement — no returns needed.
You keep the item to help us reduce waste and avoid unnecessary shipping.
🛠 ISSUE-BASED COMPENSATION POLICY
🟡 20% Refund – Minor Issue (Still Usable)
Applicable when the product has a minor flaw but is still fully usable. Examples include:
- Slight misalignment of the printed design
- Small blemishes or faded spots not on key visible areas
- Slight discoloration from print variation
➡️ We offer a 20% refund for these minor imperfections.
🟠 50% Refund – Moderate Issue (Usable With Noticeable Defect)
Applicable when there is a more visible issue that affects the aesthetics, but not functionality. Examples include:
- Significant off-centering of the design
- Noticeable color errors
- Scratches or marks on key visible areas
- Slight cracking of the case material
➡️ We offer a 50% refund if the item is still usable but below expected quality.
🔴 100% Refund or Free Replacement – Major Issue (Cannot Be Used)
Applies when the item is damaged or defective to the point of being unusable. Examples include:
- Cracks, breaks, or structural damage during transit
- Misprinted or incorrect model received
- Incompatible size or unusable item due to production error
➡️ You can choose between a 100% refund or a free replacement.
📝 HOW TO SUBMIT A REQUEST
- Email us at returns@casesays.com within 30 days of receiving your order.
- Attach:
- Your order number
- Clear photos of the issue
- If multiple items are affected, include a group photo
Once we review and confirm your claim, we will issue the applicable refund or replacement.
⚠️ IMPORTANT NOTES
- Refunds are issued to your original payment method.
- We do not accept returns or exchanges for:
- Wrong size/model/design ordered
- Change of mind
- If your shipping address was incorrect at checkout and the package is returned, you may request:
A reshipment (additional shipping fee applies), or
A partial refund (excluding shipping)
💬 Questions?
For any concerns, contact support@casesays.com — we’re here to help!