📦 Shipping Policy
At CaseSays, all orders are shipped via express delivery for fast and reliable service.
🚚 Shipping Details
UK & EU
- €9 Express Shipping on orders under €35
- €5 Express Shipping on orders €35–58.99
- Free Express Shipping on orders €59+ (including 2+ items & bundles)
- Delivery Time: 1–3 business days via DHL Express
United States
- €15 Express Shipping on orders under €35
- €7 Express Shipping on orders €35–58.99
- Free Express Shipping on orders €59+ (including 2+ items & bundles)
- Delivery Time: 2–3 business days via FedEx Express
✅Note: Shipping discount is automatically applied at checkout if your order qualifies.
⏱️ Processing Time
All orders are processed within 1–2 business days. You’ll receive a shipping confirmation email with tracking details once your order ships.
🔍 Order Tracking
Once shipped, you’ll receive a tracking link by email. Please allow 24–48 hours for tracking updates to appear.
🌍 Customs & Import Fees
Customs duties or import taxes may apply depending on your country. These charges are not included in your order total and must be paid by the customer upon delivery.
📦 Lost or Stolen Packages
We are not responsible for packages marked as delivered. If you believe your package is lost, please contact the shipping carrier first.
If it hasn’t arrived within 15 business days, email us at shipping@casesays.com for assistance.
🏷️ Incorrect Address Policy
Please double-check your address before placing your order.
If a package is returned due to an incorrect address:
- You may request reshipment (additional shipping fee applies), or
- Request a partial refund (excluding shipping costs).
For any questions, contact us at shipping@casesays.com. We're here to help!