Shipping Policy
At CaseSays, every order is delivered with care and attention. We provide free tracked standard shipping across all regions — no minimum order required.
Order Processing
All orders are prepared and shipped within 1–3 business days.
Once your order is on its way, you’ll receive a confirmation email with tracking details.
Delivery Details
UK & EU
Estimated delivery: 3–10 business days via trusted postal partners
USA
Estimated delivery: 8–14 business days via trusted postal partners
Oceania
Estimated delivery: 8–16 business days via trusted postal partners
*Delivery times are estimates and may vary slightly due to customs or local postal delays.
Order Tracking
A tracking link will be provided via email.
Please allow up to 24–48 hours for tracking updates to appear after dispatch.
Customs & Import Fees
Depending on your country, customs duties or import taxes may apply.
These charges are not included in your order total and are the customer’s responsibility upon delivery.
Lost or Stolen Packages
CaseSays is not responsible for packages marked as delivered by the carrier.
If your order hasn’t arrived within 20 business days, please contact us at shipping@casesays.com for assistance.
Incorrect Address Policy
Please ensure your shipping address is accurate before placing your order.
If a package is returned due to an incorrect or incomplete address:
- You may request reshipment (a reshipping fee may apply), or
- Request a partial refund (excluding shipping-related costs).