Shipping & Delivery
Where do you ship?
We currently ship to the United States, United Kingdom, and European Union, as well as Oceania regions.
See our Shipping Policy for more information.
How long does shipping take?
Delivery times vary by region:
- UK & EU: 3–10 business days
- USA: 8–14 business days
- Oceania: 8–16 business days
All orders include tracking, and delivery times may vary slightly due to customs or local postal delays.
See our Shipping Policy for more information.
How much does shipping cost?
Shipping is completely free — no minimum order required.
See our Shipping Policy for more information.
How can I track my order?
Once your order ships, you’ll receive a confirmation email with a tracking link.
Please allow 24–48 hours for tracking updates to appear after dispatch.
Will I have to pay customs or duties?
Depending on your country, customs duties or import taxes may apply.
These charges are not included in your order total and are the responsibility of the customer upon delivery.
Orders & Processing
How long does it take to process my order?
Orders are typically processed within 1-3 business days before shipping.
What should I do if I entered the wrong shipping address?
Email orders@casesays.com as soon as possible. If your order hasn’t shipped yet, we’ll update your address.
Can I change or cancel my order after placing it?
We process orders immediately to ensure fast shipping. Once an order is placed, it cannot be canceled or modified. Contact us at orders@casesays.com immediately.
Returns & Refunds
What is your return policy?
We don’t require physical returns. If there’s an issue with your order, we’ll resolve it through a refund or replacement after verifying the problem.
This approach helps us reduce waste and simplify the process for you.
See our Returns and Refund Policies for more information.
How do I request a return or exchange?
Please email returns@casesays.com within 30 days of receiving your order.
Include your order number, a short description of the issue, and clear photos showing the problem.
Once verified, we’ll arrange a refund or replacement as appropriate.
See our Returns and Refund Policies for more information.
What if my order arrives damaged?
If your item arrives damaged, defective, or incorrect, contact us right away with photos.
We’ll confirm the issue and offer either a full refund or a free replacement, depending on your preference.
See our Returns and Refund Policies for more information.
Do you offer refunds?
Yes — eligible orders are refunded to the original payment method.
Refunds are not available for:
- Wrong model, color, or size ordered
- Change of mind
- Normal wear or accidental damage after use
For any questions, reach out to support@casesays.com — our team is happy to help.
See our Returns and Refund Policies for more information.
Product Information
What materials are your phone cases made of?
Our cases are made of 100% polycarbonate (shell), 100% TPU (lining).
Is the case compatible with wireless charging and MagSafe?
All our cases support standard wireless charging. However, MagSafe compatibility depends on the specific model.
If you need a MagSafe-compatible case, please check the product options on the product page and select the MagSafe variant before purchasing.
How do I clean my phone case?
Wipe with a soft, damp cloth and mild soap. Avoid harsh chemicals.
Didn't find what you were looking for?
Visit our Contact Us page for specific inquiries—we're happy to help!