Shipping & Delivery
Where do you ship?
We ship worldwide, including the UK, EU, United States, Oceania, and most international regions.
See our Shipping Policy for more information.
How long does shipping take?
We use express delivery via DHL Express. Estimated delivery times:
- UK & EU: 1–3 business days
- United States: 2–3 business days
- Oceania: 3–4 business days
- Other Regions: 2–5 business days
See our Shipping Policy for more information.
How much does shipping cost?
We charge a flat €9 express shipping fee.
Orders to the UK, EU, and US qualify for free express shipping if:
– Your order total is over €79
– You order 2 or more items
– You purchase a bundle set
See our Shipping Policy for more information.
How can I track my order?
Once your order ships, we’ll email you a tracking link.
Please allow 24–48 hours for tracking to update after dispatch.
Will I have to pay customs or duties?
Possibly — international orders may be subject to customs duties or import taxes depending on your country. These fees are not included in your order total and must be paid upon delivery.
Orders & Processing
How long does it take to process my order?
Orders are typically processed within 1-2 business days before shipping.
What should I do if I entered the wrong shipping address?
Email orders@casesays.com as soon as possible. If your order hasn’t shipped yet, we’ll update your address.
Can I change or cancel my order after placing it?
We process orders immediately to ensure fast production and shipping. Once an order is placed, it cannot be canceled or modified. Contact us at orders@casesays.com immediately.
Returns & Refunds
What is your return policy?
We do not accept returns or exchanges.
However, if your item arrives with an issue, we’ll offer a refund, partial refund, or free replacement — no need to send the item back.
See our Returns and Refund Policies for more information.
How do I request a return or exchange?
Email us at returns@casesays.com within 30 days of receiving your order.
Please include:
– Your order number
– Clear photos of the issue
– A group photo if multiple items are affected.
We’ll review your request and provide the appropriate solution.
See our Returns and Refund Policies for more information.
What if my order arrives damaged?
If your item is damaged, defective, or incorrect, we’ll make it right.
You can request a full refund or a free replacement — whichever works best for you.
See our Returns and Refund Policies for more information.
Do you offer refunds?
Yes. We offer full or partial refunds depending on the severity of the issue.
All refunds are processed back to your original payment method.
See our Returns and Refund Policies for more information.
Product Information
What materials are your phone cases made of?
Our cases are made of 100% polycarbonate (shell), 100% TPU (lining).
Is the case compatible with wireless charging and MagSafe?
All our cases support standard wireless charging. However, MagSafe compatibility depends on the specific model.
If you need a MagSafe-compatible case, please check the product options on the product page and select the MagSafe variant before purchasing.
How do I clean my phone case?
Wipe with a soft, damp cloth and mild soap. Avoid harsh chemicals.
Didn't find what you were looking for?
Visit our Contact Us page for specific inquiries—we're happy to help!